Good Customer Service Tips Every Entrepreneur Must Know
As an entrepreneur, are you really providing great customer services? Who is the most important person in your business? Your manager, your employees, or you?
Remember that the customer is the most important person in your business. The customer does not depend on you but you are dependent on him or her. They are doing you a favor by patronizing your business or store.
If it weren’t for the customers, you wouldn’t be in business. Your customers deserve a greeting, a thank you and a smile. They are the lifeblood of your business.
There is no better way to increase your customer’s loyalty and to increase your sales and to provide the best possible customer service in your business.
You as an entrepreneur should know that one simple way to treat customer is as a guest. After reading this post, you will be knowledgeable on how to provide great customer services that will elevate your business to a higher dimension.
1. Keep to your Promise
Domino Pizza is known for pizza at your doorstep in 30 minutes, FedEx is known for 24 hours delivery, McDonalds is also known for cheap hamburger. All these companies don’t just say it, they do it, and they keep to their word.
Now, what is your business known for? Do you keep to it? One crucial customer service tips for you as an entrepreneur is to always keep to your business promise.
When your business is known for something and keep to it, customers will be more willing to do business with you again.
2. Provide Customers different Means of Contacting You
Is your business only reachable by telephone email or fan? Do you have a website and do you integrate 24/7 online chat?
In business, we have different customers with different taste. If you only limit your customers by only reaching you by telephone or email, then you will be losing some fractions of customers.
Providing easy accessibility encourages customers to quickly reach out and let you know when they have any issue when necessary. Personally, I prefer online live chat to email and telephone because that is the best way I can enquire for something or lay my complain.
When customers know that they can reach out via many ways, mostly via popular social media platforms, it gives them the mind that if they do business with you and in any ways encounter any issues, they can connect with you via different platforms.
3. Respond Quickly
There is nothing as painful or should I say stupid for a company to respond to your email a week later. Or, finally pick your phone call after you have ringed them more than four times.
Nothing is more annoying than receiving answer to your question when you have already given up and gone to patronize another competitor.
One good customer service tip that can help your business is responding quickly to your customers. Return calls, email and any other types of request should be quickly responded to.
Monitor social media channels for comment from your customers or new prospect and respond quickly.
4. Always be Polite
Customers are one great asset to your business success. Almost all entrepreneurs try to be polite but some still don’t know how.
No matter how rude your customer might be at a moment about how one of your employees attended to them or about your product or service, the best way to attack it is to be polite and apologize for it.
No matter how, they must be arrogant customers who will always want to make you angry, but no matter what, never return that mood to them. Use politeness to respond to their rudeness.
5. Take Leverage of Social Media
If you as an entrepreneur and you are not taking leverage of social media, then you are certainly not ready for business.
Taking leverage of social media is another customer service tip entrepreneur must know to grow their business. Most of your customers spend most of their time on social media platforms like Facebook, Twitter, Instagram, LinkedIn and the rest, you will do them more good if you create an account on these popular platforms so they can also reach you easily.
In conclusion, don’t just read these customer service tips. Use them, and choose the tips that resonate with you. Circle them, then focus on one at a time; one for each week.
And be sure to share this post with your colleagues. Your uncle who may be running a small business might find it useful and will thank you for that. Maybe even your customers might want to know